5 9 is a number one supplier of the clever cloud contact heart, in an all-stock transaction valued at roughly $14.7 billion. Combining Five9’s Contact Middle as a Service (“CCaaS”) resolution with Zoom’s broad communications platform will remodel how companies join with their prospects, constructing the client engagement platform of the long run.
The acquisition is predicted to assist improve Zoom’s presence with enterprise prospects and permit it to speed up its long-term progress alternative by including the $24 billion contact heart market. Five9 is a pioneer of cloud-based contact heart software program.
Its extremely scalable and safe cloud contact heart delivers a complete suite of easy-to-use functions that enables administration and optimization of buyer interactions throughout many various channels.
“We’re constantly in search of methods to boost our platform, and the addition of Five9 is a pure match that can ship much more happiness and worth to our prospects,” mentioned Eric S. Yuan, Chief Govt Officer and Founding father of Zoom. “Zoom is constructed on a core perception that strong and dependable communications expertise permits interactions that construct better empathy and belief, and we imagine that holds significantly true for buyer engagement.
Enterprises talk with their prospects primarily by the contact heart, and we imagine this acquisition creates a number one buyer engagement platform that can assist redefine how firms of all sizes join with their prospects. We’re thrilled to affix forces with the Five9 staff, and I look ahead to welcoming them to the Zoom household.”
“Companies spend vital assets yearly on their contact facilities, however nonetheless wrestle to ship a seamless expertise for his or her prospects,” mentioned Rowan Trollope, Chief Govt Officer of Five9. “It has all the time been Five9’s mission to make it straightforward for companies to repair that downside and have interaction with their prospects in a extra significant and environment friendly manner.
Becoming a member of forces with Zoom will present Five9’s enterprise prospects entry to best-of-breed options, significantly Zoom Telephone, that can allow them to appreciate extra worth and ship actual outcomes for his or her enterprise. This, mixed with Zoom’s ‘ease-of use’ philosophy and broad communication portfolio, will really allow prospects to interact through their most popular channel of selection.”
Zoom’s acquisition of Five9 is complementary to the rising recognition of its Zoom Telephone providing. Zoom Telephone is a contemporary, cloud telephone system that gives a digital various to legacy telephone choices, enabling organizations to attach and work together in new and handy methods to maintain companies transferring.
The mixture additionally provides each firms vital cross-selling alternatives to one another’s respective buyer bases. Because of the acquisition, Zoom will play an excellent better function in driving the digital future and bringing firms and their prospects nearer collectively.
Following the shut of the transaction, Five9 will probably be an working unit of Zoom, and Rowan Trollope will grow to be a President of Zoom and proceed as CEO of Five9, reporting to Eric Yuan.
Particulars on the Proposed Transaction
As a part of the settlement, Five9 stockholders will obtain 0.5533 shares of Class A typical inventory of Zoom Video Communications, Inc. for every share of Five9, Inc. Based mostly on the closing share value of Zoom Class A typical inventory as of July 16, 2021, this represents a per-share value for Five9 frequent inventory of $200.28 and an implied transaction worth of roughly $14.7 billion.
The Boards of Administrators of Zoom and Five9 have permitted the transaction. The Board of Administrators of Five9 recommends that Five9 stockholders approve the transaction and undertake the merger settlement. The transaction, which is anticipated to shut within the first half of the calendar 12 months 2022, is topic to approval by Five9 stockholders, the receipt of required regulatory approvals, and different customary closing situations.
Further particulars and details about the phrases and situations of the acquisition will probably be out there in present experiences on Kind 8-Ok to be filed by Zoom and Five9 with the Securities and Trade Fee.